Shipping & Delivery Policy

Business Name: TRANSPORTISTIC SOLUTIONS PRIVATE LIMITED
Brand Name: PIKUP

1. Service Overview

PIKUP, operated by TRANSPORTISTIC SOLUTIONS PRIVATE LIMITED, is a logistics platform connecting customers with truck drivers for goods transportation. We facilitate the booking process but do not directly provide transportation services.

2. Booking Process

• Search for available trucks based on your requirements
• Select a suitable driver and vehicle
• Provide pickup and delivery details
• Confirm booking and make payment
• Driver will contact you for coordination

3. Delivery Timeline

• Delivery times depend on distance, route, and traffic conditions
• Estimated delivery time is provided at booking
• Drivers will coordinate pickup and delivery schedules
• Delays may occur due to weather, road conditions, or unforeseen circumstances

4. Pickup Requirements

• Goods must be ready for pickup at scheduled time
• Proper packaging is customer's responsibility
• Authorized person must be present for handover
• Provide accurate weight and dimensions
• Declare any special handling requirements

5. Delivery Process

• Driver will contact recipient before delivery
• Authorized person must be present to receive goods
• Inspect goods upon delivery
• Sign delivery confirmation
• Report any damages immediately

6. Restricted Items

The following items cannot be transported:

• Illegal substances and contraband
• Explosives and flammable materials (without proper permits)
• Hazardous chemicals (without proper documentation)
• Perishable goods (unless vehicle has refrigeration)
• Live animals (unless vehicle is equipped)
• Currency and precious metals above certain limits

7. Tracking

• Track booking status through your dashboard
• Receive updates via SMS and email
• Contact driver directly for real-time updates
• View estimated delivery time

8. Loading & Unloading

• Loading/unloading services can be added at booking
• Additional charges apply for loading/unloading assistance
• Customer responsible for arranging labor if not included
• Driver will assist with basic loading when safe to do so

9. Failed Delivery

If delivery cannot be completed due to:

• Recipient unavailable
• Incorrect address
• Refusal to accept goods
• Inaccessible location

Additional charges may apply for re-delivery attempts or storage.

10. Insurance

• Basic transit insurance may be available
• Customers advised to obtain comprehensive insurance for valuable goods
• Declare accurate value of goods
• Keep proof of value (invoices, receipts)

11. Damage or Loss

• Inspect goods immediately upon delivery
• Note any damages on delivery receipt
• Report issues within 24 hours
• Provide photos and documentation
• Claims processed as per insurance terms

12. Contact

For shipping-related queries: