Privacy Policy

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number
• Profile Information: Profile picture (optional), business details (for drivers)
• Verification Documents: Vehicle registration, driver's license (for drivers)
• Financial Information: Payment details processed securely through Razorpay
• Location Information: Pickup and delivery addresses (manually entered, not GPS tracking)

Usage Information

• Booking Data: Booking history, search queries, route preferences
• Transaction History: Payment records, wallet transactions
• Device Information: IP address, browser type, operating system
• App Activity: Pages visited, features used, interaction patterns

Information We Do NOT Collect

• GPS location or real-time tracking
• Contacts from your device
• SMS messages
• Call logs
• Device identifiers for advertising
• Microphone or camera access (except when you choose to upload photos)

2. How We Use Your Information

• Facilitate bookings between customers and drivers
• Process payments and maintain financial records
• Communicate about bookings and services
• Improve platform functionality and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send service updates and notifications

3. Information Sharing

We share your information only in the following circumstances:

• With other users: Contact details shared between customers and drivers for booking purposes
• Service providers: Payment processors, SMS/email services, cloud hosting
• Legal requirements: When required by law or to protect rights and safety
• Business transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

• Industry-standard encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Payment information handled by PCI-compliant processors

5. Your Rights

• Access: Request a copy of your personal data
• Correction: Update inaccurate information through your profile settings
• Deletion: Delete your account and all associated data through your profile settings or by contacting us
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a structured format

To exercise these rights, you can:

• Use the account deletion feature in your profile settings
• Visit our Account Deletion Request page
• Contact us at privacy@pikup.co.in

Account Deletion: When you delete your account, we permanently remove your profile, bookings, vehicles, routes, wallet data, and all personal information within 30 days. Some data may be retained for legal compliance purposes. For detailed information, visit pikup.co.in/account-deletion

6. App Permissions (Android/Mobile)

Our mobile app requests the following permissions:

Required Permissions

• Internet Access: Required for the app to function. Used to load content, make bookings, process payments, and communicate with our servers.Granted automatically, no user prompt
• Network State: Check if your device has internet connectivity to show appropriate messages when offline.Granted automatically, no user prompt

Optional Permissions

• Notifications: Send you updates about your bookings, payment confirmations, and important alerts.You can enable/disable in app settings anytime
• Photos/Camera (when uploading): Only when you choose to upload a profile picture or documents. We never access your photos without your explicit action.Requested only when you tap upload button

Permissions We Do NOT Request

• Location tracking (GPS) - You manually enter addresses
• Contacts access
• SMS or call logs
• Microphone
• Bluetooth
• Calendar

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session and preferences
• Analyze platform usage and performance
• Provide personalized experience
• Ensure security and prevent fraud

You can control cookies through your browser settings. Note that disabling cookies may affect app functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes
• Enforce our agreements

Retention Periods

• Active accounts: Data retained while account is active
• Deleted accounts: Personal data deleted within 30 days
• Transaction records: Retained for 7 years for tax/legal compliance
• Inactive accounts: May be deleted after 3 years of inactivity with prior notice

9. Data Security Measures

We implement multiple layers of security:

• Encryption: All data transmitted using HTTPS/TLS encryption
• Secure Storage: Data encrypted at rest in secure databases
• Access Controls: Strict authentication and authorization
• Payment Security: PCI-DSS compliant payment processing via Razorpay
• Regular Audits: Security reviews and vulnerability assessments
• Password Protection: Passwords hashed using industry-standard algorithms

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your data is primarily stored and processed in India. If you access our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to such transfers.

12. Changes to Privacy Policy

We may update this policy from time to time. We will notify users of significant changes via:

• Email notification to registered email address
• In-app notification
• Notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Third-Party Services

We use the following third-party services that may collect or process data:

Each service has its own privacy policy governing data collection and use. We carefully select partners who maintain high security and privacy standards.

14. Your Privacy Choices

You have control over your data:

• Notification Preferences: Enable/disable push notifications in app settings
• Email Preferences: Unsubscribe from marketing emails (service emails cannot be disabled)
• Profile Visibility: Control what information is visible to other users
• Data Access: Request a copy of your data anytime
• Data Deletion: Delete your account and all data through profile settings
• Cookie Control: Manage cookies through browser settings

15. Contact Us

For privacy-related questions or concerns: